Refund, Return, and Exchange Policy

Customer Satisfaction Policy

We value your satisfaction and strive to ensure that you are happy with your purchase. If you are not satisfied with your order, we offer a 14-day return policy, giving you 14 days after receiving your item to request a return unless otherwise stated.

General Return Policy

• Eligibility Period: Returns must be initiated within 14 days of receipt.
• Sale Items:
  • All sales are final for discounted or promotional items.
  • Only regular-priced items are eligible for return, exchange, or refund.

Return Eligibility

To qualify for a return:

1. Items must be in the same condition as received:
   • Unopened and unused.
   • In original packaging.
2. Items not in their original condition, damaged, or missing parts due to reasons not attributable to our error are not eligible.
3. A receipt or proof of purchase must be provided.

How to Initiate a Return

1. Contact Us: Email us at info@shiprofessionals.com to request a return authorization.
2. Approval Process: Once approved, we will:
   • Notify you by email of acceptance or rejection.
   • Provide a return shipping label (if applicable) along with instructions.
   • Note: Unauthorized returns (sent without prior approval) will not be accepted.
3. Shipping Costs: Customers are responsible for return shipping fees unless:
   • The product is defective, damaged, or incorrect.

Return Address:

SHi® Professionals
124 Rose Lane, Suite 103
Frisco, TX 75036
United States

Refund Policy

Refunds will only be issued for:

• Defective, damaged, or incorrect items.

Process:

1. Once the return is received and inspected, you will be notified of approval or rejection.
2. If approved:
   • Refunds will be processed within 30 business days, minus:
     • A 35% restocking fee.
     • Applicable shipping fees.
   • Refunds will be issued to the original payment method.
3. Non-Refundable Circumstances:
   • If the item was received in good condition, as described, and as ordered.
   • Custom products, personalized items, or personal care goods.
   • Sale or discounted items.

Note: Shipping costs are non-refundable. For high-value returns (over $75), we recommend using a trackable shipping service or purchasing shipping insurance.

Exchange Policy

We only replace items if:

• They are defective, damaged, or incorrect.
• Exchanges must occur within 14 days of receipt.

How to Exchange:

• Contact us at info@shiprofessionals.com to request an exchange.
• Eligible items must be unused, unaltered, and in their original packaging.
• For faster processing, return the item and place a new order once the return is approved.

Damaged or Incorrect Items

Inspect your order upon receipt and contact us immediately at info@shiprofessionals.com if:

• The item is damaged or defective.
• You received the wrong item.

We will work to resolve the issue promptly.

Exceptions / Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized products.
• Personal care goods (e.g., beauty products).
• Sale or discounted items.

For specific concerns, please email us at info@shiprofessionals.com.

Restocking Fee

A 35% restocking fee applies to all returns, covering:

• Restoration of packaging and product resale preparation.
• Processing and handling costs.
• Initial shipping costs.

Order Cancellation/Changes

• Orders canceled before processing will receive a 100% refund.
• Cancellations or changes after processing/shipping will incur a 35% cancellation/restocking fee.
• Special/Discounted Orders: Cannot be canceled or changed.

Shipping Information

For returns, send the product to:

SHi® Professionals
124 Rose Lane, Suite 103
Frisco, TX 75036
United States

Shipping Costs:

• Return shipping is the customer’s responsibility unless the item is defective, damaged, or incorrect.
• Original shipping costs are non-refundable.

Late or Missing Refunds

If you haven’t received a refund after 30 business days:

1. Check your bank account.
2. Contact your credit card company (processing times may vary).
3. If unresolved, email us at info@shiprofessionals.com for further assistance.