***COVID 19 closures and weather events may cause delivery delays***
DO YOU HAVE ANY PROTOCOLS IN PLACE REGARDING COVID SAFTY? IF SO< WHAT ARE THEY?
To ensure a safe and productive environment in our distribution centers, we have implemented all the health and safety measures recommended by the CDC, along with additional safeguards. Employees at distribution centers do contactless temperature checks before starting their work, and team members are spaced out accordingly.
As a result of these health and safety precautions, fewer orders are processed at one time than usual. We appreciate our customers' patience if their shipment is delayed. Orders are being shipped as quickly and safely as possible.
All orders are shipped Monday through Friday excluding holidays. Unfortunately, we cannot process orders on weekends or holidays. Orders placed on Saturday or Sunday will ship out the Monday that follows. Orders placed by 11AM EST will ship within 3-5 business days after the order has been placed.
As part of our Shopify Shipping Support Carriers service, we are currently offering our services to all US States/Provinces and Worldwide. The shipments will be sent by Shopify Support Carriers using DHL, UPS, USPS, and Fedex as the shipping carriers.
What taxes and customs fees are required for international customers (outside USA)?
All order are delivered duty paid (DDP). Shipping DDP allows duty and taxes to be collected directly at the checkout, so your package does not have to be stopped and held by customs. Customs duties and taxes vary depending on the country and the product.
All other international shipments are currently delivered duty unpaid (DDU), meaning the customer is responsible for duties and taxes upon delivery. In some cases, your package will be delivered to your local post office.
SHI is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
- Customers with shipping addresses in the United States who purchase $75 or more will receive FREE shipping
- For international countries we ship to worldwide using DHL, Fedex, UPS.
- Route protection makes delivery issues easier to resolve. If you opt out, SHI is relieved of all shipping-related responsibilities once the carrier picks up your order.
Please make sure to provide accurate city, state and zip code information. Abbreviations, misspellings and other typos will result in error, thus having to automatically cancel your order and refund your purchase price.
BUSINESS DAYS & HOLIDAYS
All orders ship Monday through Friday, excluding federal holidays within the United States and Company holidays.
MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS
In order to prevent fraudulent claims, we cannot be responsible for packages once in the possession of the USPS or Fedex service. If your package is stolen/lost or damaged by USPS or Fedex we cannot replace the items. All lost packages are the responsibility of USPS or Fedex. Please contact the nearest USPS or Fedex to resolve any shipment issues. We only have the capacity to track your package.
Route protection makes delivery issues easier to resolve. If you opt out, SHI is relieved of all shipping-related responsibilities once the carrier picks up your order.
We do not accept cash or personal checks. Our pricing is based on the SRP (suggested retail price) of the Manufacturer.
When your credit card is authorized, funds are put on hold until the transaction is completed. Your payment will be processed once your order is shipped. You will only be charged for the items that are shipped to you, along with applicable shipping and tax fees. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid abbreviations unless that is how this information appears on your statement. (Contact your financial institution to verify the exact billing address of your credit card account.)
Payment Options: We currently accept the following forms of payment:
- American Express ™
- Online Store Credit
Pending: While your order is processing and payment is being authorized.
Shipped: Once your order has left our Plano warehouse.
Once you have successfully placed your order with us, you will receive an e-mail that contains information with the details of your order such as your order number (the same number that appeared on our website after successful submission of an order), the details of the products and corresponding prices, any promotional coupons, your ship-to and bill-to information, and the shipping method. This order confirmation e-mail is your receipt and can be printed for your records.
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. Most orders ship within 1-3-5 business days after the order has been placed. The e-mail will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.
CHANGES & CANCELLATIONS
To cancel your order, please contact http://www.shiprofessionals.com within 24 hours of recording your order. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s).
RETURNS & EXCHANGES
***All Sale are Final**
If you are unsure how to use our products, we are here to help. We will happily send you tutorials or troubleshoot why the product is not working the same way it does in the tutorial.
Please note Exchanges are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at
http://www.shiprofessionals.com warehouse. If you are not completely satisfied with a http://www.shiprofessionals.com purchase for any reason, please return it to us in its original condition through USPS service. Once the item is received at http://www.shiprofessionals.com Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the exchange is the result of defective product.
*Color appearance of a monitor display changes under various illumination conditions
- Any opened or used product cannot be exchanged or refunded.
Here's how to easily return your item(s):
Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
MAIL RETURNS TO:
ATT: Shi Beauty Supply
8308 Preston Rd
Suite 200 Room 207
Plano Texas 75024
Damaged / Defective / Wrong Product
If you receive a damaged, defective or wrong item in your
http://www.shiprofessionals.com order please contact customer service and we will help you replace the item. Once damaged or defective item has been checked in at our warehouse, we will quickly send out your replacement item.
**ALL SALES ARE FINAL** When making your purchase you agreed to the Terms & Conditions which state all sales are final. Shi Beauty Supply sells cosmetic products, and once a product leaves our facility it cannot be returned, the sale is final.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
You may post reviews, comments, photos, and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not the obligation) to remove or edit such content but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant us a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant us and sub-licensees the right to use the name that you submit in connection with such content, if chosen. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify us for all claims resulting from content you supply. We have the right but not the obligation to monitor and edit or remove any activity or content. We take no responsibility and assume no liability for any content posted by you or any third party.
We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any of our services is accurate, complete, reliable, current, or error-free. If a product offered by us is not itself as described, your sole remedy is to return it in unused condition.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Any dispute or claim relating in any way to your use of this website, or to any products or services sold or distributed by us or through this website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms contained herein as a court would.
We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
By using this website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of New York, without regard to principles of conflict of laws, will govern these terms contained herein and any dispute of any sort that might arise between you and us. We reserve the right to refuse or cancel membership from customers suspected of fraud or other misuse of our website.