FAQ
Frequently Asked Questions (FAQ)
Q: Are all sales final?
A: Yes, all sales are final. Please carefully review product details and ask any questions at info@shiprofessionals.combefore placing an order.
Shipping Information
Q: When are orders processed and shipped?
A: Orders are processed Monday through Friday, excluding holidays.
- Orders placed on weekends ship the following Monday.
- Orders placed by 11 AM EST ship within 1-5 business days.
- U.S. customers receive FREE shipping on orders $75 or more.
- International shipping costs vary depending on the carrier and destination.
Q: How do I ensure my shipping address is accurate?
A: Double-check your city, state, and zip code before submitting your order. Errors may result in cancellation and a refund.
Q: How can I find out when a product is back in stock?
A: Email info@shiprofessionals.com for restocking inquiries.
Product Use
Q: Does SHi® offer training for its products?
A: Yes, we provide hands-on training. Visit our website for more details. Instructions and videos may also be included in product descriptions.
Q: Where can I direct questions about product use before purchase?
A: Email info@shiprofessionals.com for any product-related questions before placing your order.
Brick-and-Mortar Store
Q: Does SHi® have a physical store?
A: Yes, SHi® has a physical store. It is open for pick-up and walk-in customers. Please check our website for operating hours, available services, and product demos. Subscribe to our newsletter for updates and special events!
Order Policies
Q: Can I make changes to my order after it is placed?
A: No, once an order is placed, it is final.
Q: Are discounts and promotions available?
A: Yes, we offer special discounts and promotions. Subscribe to our newsletter or follow us on social media for updates.
Q: Does SHi® host giveaways?
A: Yes, official giveaways are hosted on www.shiprofessionals.com and our SHi® Professionals Instagram channel.
Account Creation
Q: Do I need to create an account to make a purchase?
A: No, account creation is not mandatory. However, creating an account provides VIP membership perks, including exclusive updates.
Shipping and Delivery Issues
Q: What happens if my package is missing, damaged, or stolen?
A: SHi® is not responsible for packages once they are in the possession of USPS, FedEx, or other carriers.
- For lost or damaged packages: Contact the carrier directly.
- For added protection: We recommend opting for Route protection, as it simplifies issue resolution.
Q: How do I track my order?
A: Use the tracking number provided in your shipping confirmation email to track your package.
Payment and Returns
Q: What payment methods are accepted?
A: We accept the following payment options:
- PayPal
- Visa, MasterCard, American Express™, and Discover
- Shop Pay, Amazon Pay, and Apple Pay
Q: Can I return a product if it doesn’t meet the description?
A: Products may be returned only if they are unused and do not match the description. Contact info@shiprofessionals.com for assistance.
Legal Information
Q: Are there any guarantees about SHi® products and services?
A: Products and services are provided on an "as is" and "as available" basis, without any guarantees, representations, or warranties, either express or implied. SHi® expressly disclaims liability for any losses or damages, including but not limited to direct, indirect, incidental, or consequential damages, arising from the use or inability to use its products or services.
Q: Rights
A: We do not guarantee, represent, or warrant that the use of our products and services will be uninterrupted, timely, secure, or error-free. Furthermore, we do not warrant the accuracy, reliability, or completeness of any results obtained through the use of our services. We reserve the right to modify, suspend, or discontinue the service, in whole or in part, at any time and without prior notice. Your use of, or inability to use, the service is undertaken entirely at your own risk.
Q: Implied Rights
A: All products and services provided through our service are delivered "as is" and "as available," without any warranties, representations, or conditions of any kind, either express or implied. This includes, but is not limited to, implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, and title. Any reliance on these services is at your sole discretion and risk.
Q. Liability
A: Under no circumstances shall SHi®, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be held liable for any injury, loss, claim, or damages of any kind, including but not limited to direct, indirect, incidental, punitive, special, or consequential damages. This includes, without limitation, lost profits, lost revenue, lost savings, data loss, replacement costs, or any similar damages, whether arising from contract, tort (including negligence), strict liability, or otherwise.
Such liability disclaimers apply to claims arising from your use or inability to use the service or any product obtained through the service. SHi® further disclaims liability for errors, omissions, or damages incurred as a result of the use of any content, product, or service made available through the platform, even if SHi® was advised of the possibility of such damages.
Q: How are disputes resolved?
A: All disputes or claims arising out of or relating to these terms, the use of our services, or any products provided through our service will be resolved exclusively through binding arbitration. Both parties expressly waive the right to a jury trial or to participate in any class action or other collective proceeding. Arbitration will be conducted in accordance with the rules of the American Arbitration Association (AAA) or another mutually agreed-upon arbitration body.
Applicable Law: By using this website or our services, you agree that the Federal Arbitration Act governs the arbitration agreement. Additionally, the applicable federal law and the laws of the State of Texas, excluding its conflict-of-law rules, will govern these terms and any disputes arising under them.
Q: Can the terms and policies change?
A: Yes, our terms and policies are subject to change at our sole discretion. Any updates or revisions will be posted on our website, and it is your responsibility to review these changes periodically. Continued use of our products and services after the changes take effect constitutes your acceptance of the updated terms. For comprehensive details, please refer to our full Terms and Conditions available on our website.
Contact Information
Q: When is customer service available?
A: Our team is available Monday through Friday, 10 AM to 4 PM EST. Please allow extra time for responses outside these hours.
Still Have Questions?
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📧 Email us at info@shiprofessionals.com
📝 Or fill out the form below to get in touch with our support team.
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