FAQ

FREQUENTLY ASKED QUESTIONS
**ALL SALES ARE FINAL**

 

When will the item be back in stock?

If you see an item that you would like to buy and it is out of stock, BEFORE PLACING YOUR ORDER, please contact us at info@shiprofessionals.com. There is a possibility that we will be able to restock our store, so you will be able to purchase the product after all.

How can I learn to use these products?

Shi Professional Team offers hands-on training. For more information, please visit our website at http://www.shiprofessionals.com

Some products include instructions and videos in the product description. We encourage you to visit our social media channels for additional references.

Please feel free to contact us with any questions about our products at info@shiprofessionals.com before placing your order. 

Could I shop at your brick-and-mortar location?

Currently, we do not have a brick-and-mortar retail store that can accommodate walk-in customers; however, we have a number of "DEMOS" at some local nail supplies - to receive more information, please subscribe to our newsletter by clicking on the link provided on the bottom of our home page. Our products are sold at a number of tradeshows and classes across the country where we exhibit and demonstrate our products. You may contact us at info@shiprofessionals.com if you will be attending an event and wish to know whether Shi products will be available for sale at that time.

Is it possible to change my order once I have placed it?'

Once an order is placed, it is final.

Do you offer discounts and promotions?

In fact, we do offer special discounts and promotions from time to time. Sign up for our email and/or SMS alerts to stay informed about special promotions.

 Do you ever hold giveaways?

We run official giveaways on www.shiprofessionals.com and on Shi Beauty Supply social media channels

Do I need to create an account in order to place an order?


No, but by creating an account, you become a Shi Beauty Supply VIP member and receive emails regarding orders and shipments. Additionally, you will be added to our mailing list for future exclusive updates.

 

Please keep in mind that we are only available from Monday through Friday from 9:30 a.m. to 4:00 p.m. EST, so we may not be able to respond immediately.