FAQ

FREQUENTLY ASKED QUESTIONS
**ALL SALES ARE FINAL**

 

When will an item be back in stock?

If you see an item that you would like to buy and it is out of stock, BEFORE PLACING YOUR ORDER, please contact us at info@shibeautysupply.comThere is a chance we can restock our store, so you can buy the product after all! Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

Wow! How do I learn to use these products?

Shi Beauty Academy provides hands on classes, see our schedule at http://www.shibeautysupply.com

Instructions and videos are posted in the description area on some products. For more references, you may visit our social media channels.

We will also be happy to answer questions about products at info@shibeautysupply.combefore you order. Don’t forget we are only in the office during normal business hours Monday-Friday 9am-4pm EST, so we might not respond right away.

Can I shop at your brick and mortar location?

Shi Beauty Supply does not have a storefront retail store that can accept walk-in customers at this time, we do however have local “pop-up” shops from time to time – to find out more be sure to subscribe to our newsletter by clicking the link on the bottom of our home screen. We attend many tradeshows and teach classes across the country where we bring our products to sell. If you are attending an event and wish to know if Shi products will be available for sale at that time, please contact at info@shibeautysupply.com

Can I change my order once I've placed it?'


No, once you place an order it is final.

 

Do you offer discounts and promotion?


Yes, from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.

 

Do you ever do giveaways?


Yes, we run official giveaways on www.shibeautysupply.com and on Shi Beauy Supply social channels (@shiprofessional).

 

Do I need to set up an account to place an order?


No, but by setting up an account, you become a Shi Beauty Supply VIP member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.