FAQ
FREQUENTLY ASKED QUESTIONS
ALL SALES ARE FINAL
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Shipping Information:
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Orders are processed Monday through Friday, excluding holidays.
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Orders placed on weekends will be shipped the following Monday.
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Orders placed by 11 AM EST will ship within 1-5 business days.
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International Orders:
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All international shipments are delivered duty unpaid (DDU).
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Customers are responsible for duties and taxes upon delivery.
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SHI is not responsible for customs-related issues or extra fees.
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Shipping Rates:
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US customers with orders $150 or more receive FREE shipping.
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International shipping is available via USPS, FedEx, and UPS.
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Opting out of Route protection relieves SHI of shipping responsibilities once picked up by the carrier.
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Shipping Address:
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Provide accurate city, state, and zip code information.
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Errors may result in order cancellation and a refund.
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Business Days & Holidays:
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Orders ship Monday through Friday, excluding US federal and company holidays.
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Back in Stock:
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Contact us at info@shiprofessionals.com for inquiries about restocking.
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Product Use:
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Shi Academy offers hands-on training; visit our website for more information.
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Product descriptions may include instructions and videos.
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Contact info@shiprofessionals.com with any questions before placing an order.
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Brick-and-Mortar Location:
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Currently, no brick-and-mortar store is available for walk-in customers.
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Check our website for demos and subscribe to our newsletter for updates.
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Order Changes:
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Once an order is placed, it is final.
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Discounts and Promotions:
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Special discounts and promotions are offered; sign up for alerts.
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Giveaways:
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Official giveaways are hosted on www.shiprofessionals.com and Shi Professionals Instagram channels.
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Account Creation:
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Account creation is not mandatory, but it grants VIP membership and exclusive updates.
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Note: We are available Monday through Friday from 9:30 a.m. to 4:00 p.m. EST. Responses may be delayed outside of these hours.